Thank you for choosing our products. We aim to ensure your complete satisfaction with every purchase. To facilitate a transparent and hassle-free return process, we’ve detailed our return policy below:

1. Return Eligibility

• Time Window: We accept returns within 30 calendar days from the delivery date, as verified by shipping tracking records.

• Condition Requirement: Items must be returned in their original, unused state. All original packaging, tags, labels, and accessories must remain undamaged and complete, with no signs of wear, alteration, or damage.

• Non-Returnable Items: Certain products cannot be returned due to safety, hygiene, or customization reasons, including:

  • Personalized or custom-made products

  • Perishable items

  • Intimate apparel

  • Opened skincare and cosmetic productsA comprehensive list of non-returnable items is specified on each product’s detail page.

2. Return Process

1. Request for Return Authorization: Prior to returning any items, please contact our customer service via [email/online form] with your order number, the name(s) of the item(s) to be returned, and a brief explanation for the return. We will review your request within 2 business days and issue a Return Authorization (RA) number if approved.

2. Package Preparation: Securely pack the eligible item(s), preferably using the original packaging. Clearly display the RA number on the outer package. Note: Returns sent without a valid RA number (unauthorized returns) may be rejected or experience processing delays.

3. Return Shipment: You are responsible for arranging and paying for return shipping costs, unless the return is a result of our error (e.g., incorrect item shipped, product defect). Please keep the return shipping tracking number for reference—we are not responsible for lost or damaged return shipments.

3. Refund & Exchange Terms

• Refund Processing: Once we receive and inspect the returned item(s) (typically within 3–5 business days of arrival at our warehouse) and confirm they meet eligibility standards, we will initiate your refund. Refunds will be credited to your original payment method, and processing times depend on your payment provider (usually 5–10 business days).

• Exchange Options: If you wish to exchange an item (e.g., for a different size or color), please indicate your desired replacement in your return request. Exchanges are subject to stock availability. If the requested replacement is out of stock, we will automatically process a refund.

• Restocking Fees: For returns due to customer preference (e.g., change of mind), a restocking fee (up to 10% of the item’s purchase price) may be deducted from the refund. No restocking fees will be charged for returns caused by our mistakes or product defects.

If you need to adjust the tone of this policy—such as making it more concise for product pages or more formal for legal documents—I can help you create a tailored return policy version that fits your specific usage scenario.